Once an order is confirmed, Shuddh Desi Organic will not accept return or refund requests. However,
in any of the below situations, we are more than happy to work with our patrons to find an amicable
solution that is fair to all parties.
In case of a Damaged product
● We need to be notified of a damaged product within 5 days from the delivery date via email
to info@shuddhdesiorganic.com
● In the email, the order number, image of invoice, 1 outer box image, and 2 clear images of
damaged product to be sent.
● In case of multiple item shipments, only the affected product can be returned and replaced.
● We will be happy to re-send and replace the product(s) promptly and we will work with you on
providing an amicable solution.
● Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of Missing product
● We need to be notified of missing products within 5 days from the delivery date via email to
info@shuddhdesiorganic.com
● In the email, the order number, the image of the invoice, 1 outer box image, and 2 clear
images of the opened box with all items received to be sent.
● We will be unable to accept a refund request. But, we will be happy to promptly re-send the
missing product
● Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of spoiled product
● We need to be notified of spoilage of the product within 10 days from the delivery date via
email toinfo@shuddhdesiorganic.com
● In the email, order number, date of packaging/ date of manufacture, clear images or video of
the product to be shared
● We will be unable to accept returns due to variance in taste, texture, color, or aroma. This is
because our products are completely natural and made mostly by hand so no two batches
will be identical. No compromise is made in the natural production process, and use of best
and natural ingredients and we will ensure that maximum nutritional value is retained
● We will work with you to provide an amicable solution.
● The product will be replaced after due investigation and diligence and we assure a fair
outcome at all times.
● Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
Return Policy:
- We want you to be completely satisfied with your purchase. If you wish to return a product, please notify us within 4-5 days of the delivery date.
- To initiate a return, email us at info@shuddhdesiorganic.com with your order details and reason for the return.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Once we receive and inspect the returned product, we will process your refund or offer an exchange as per your request.
Refund Policy:
- In case of a damaged product, please notify us within 5 days from the delivery date via email at info@shuddhdesiorganic.com.
- Attach your order details and a photo of the damaged product.
- After reviewing the issue, we will process a refund or send a replacement as per your preference. Please note that it may take up to 4-5 business days for the refunded amount to be credited to your account.